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Last updated: March 18, 2026.
This Privacy Policy explains how Shemify collects, uses, stores, and protects information when you visit the website, request a demo, contact support, or use the Shemify browser-based POS service. It applies to the public website and the Shemify web app unless a more specific notice, contract, or in-product disclosure says otherwise.
Because Shemify is used for checkout, receipts, searchable sales history, refunds, reporting, role-based access, loyalty, gift cards, time clock, and restaurant reservation workflows, the information processed can vary by plan, business type, and the features a workspace decides to use.
Privacy summary at a glance
We try to keep data collection tied to the workflows businesses actually use. This public notice is written to make the basics easier to understand before you use the service or contact us about an account, export, correction, or deletion request.
- Applies to shemify.com, demo and contact requests, support conversations, and the Shemify web app
- Covers information you provide, records created inside a workspace, and browser, device, and cookie data needed to run the service
- Uses information to operate checkout, receipts, history, permissions, support, billing, and service reliability
- Shares information only when needed to run the service, process payments, comply with law, or protect users and the platform
- Includes practical options to request help with access, export, correction, or deletion
What information we collect
Accounts
Account and contact details
Name, email address, login information, billing contacts, and the information you submit through demo, contact, or support requests.
Workspace
Business and workspace setup
Business name, locations, tax settings, products or services, prices, receipt branding, permissions, and other configuration data needed to run the workspace.
Operations
Sales, staff, and customer records
Depending on the features a business uses, this can include receipts, sales history, refunds, discounts, notes, staff activity, reports, loyalty or gift card records, reservations, debts, and time clock entries.
Device data
Technical, browser, and support data
IP address, browser type, device type, timestamps, pages used, cookie or local storage preferences, error logs, and the screenshots, files, or messages you send when you ask for help.
How information is used and when it is shared
We use information to deliver the product and only share it when there is a service, legal, billing, or safety reason to do so. Shemify does not use standalone customer lists, transaction histories, or business records as a product for advertisers or other businesses.
Run the service
Operate products, checkout, receipts, taxes, searchable history, refunds, reporting, and the day-to-day workflows businesses rely on.
Control access and permissions
Authenticate users, apply workspace permissions, limit sensitive actions by role, and help keep one business separated from another inside the service.
Support, onboarding, and troubleshooting
Answer questions, diagnose browser or device issues, review screenshots or logs, and help businesses set up the workflows they intend to use.
Billing and payment flows
Manage subscriptions, paid plan checkout, invoices, taxes, and payment workflows that rely on secure payment providers or billing partners.
Trusted service providers
Work with providers that help host, secure, support, analyze, or process parts of the service. They are used to operate Shemify, not to reuse your business records as their own product.
Legal, safety, and abuse prevention
Comply with applicable law, respond to lawful requests, enforce terms, investigate misuse, and protect Shemify, your workspace, and other users from harm.
For public details about permissions, exports, browser/device fit, and security reporting, continue to FAQ, Staff permissions, Docs, and Security & Trust.
Cookies, retention & security
Cookies and local storage
We may use cookies, local storage, and similar technologies to keep sessions active, remember preferences, measure page performance, and protect accounts. You can manage cookie choices through the cookie consent banner on our Website where available, or through your browser settings.
How long data is kept
Retention depends on the data type, account status, support history, backup cycles, billing needs, and any legal or financial obligations tied to the record. Some records may be kept longer when required for compliance, fraud prevention, or dispute handling.
Business-controlled records
For many receipts, reservations, loyalty records, customer references, and staff details created inside a workspace, the business using Shemify decides what to collect and how to use it, while Shemify processes that information to provide the service.
Security safeguards
We use technical and organizational measures designed to protect accounts and business records. No system is perfectly secure, so access should be limited to the right people, devices should be protected, and suspicious activity should be reported quickly.
Your choices and account requests
Manage
Update details where available
Workspace owners and authorized users can update business details, settings, and workflow preferences in the product where those controls are available.
Roles
Limit who can see or change sensitive data
Paid plans add role-based access so businesses can restrict refunds, discounts, settings, reports, and other sensitive workflows to the right people.
Exports
Export records when needed
Businesses can use export-ready reporting and records for accounting, bookkeeping, operational review, or internal handoffs when a cleaner paper trail is needed.
Requests
Ask for access, correction, export, or deletion help
Email hi@shemify.com with the workspace name, the type of request, and any date range, receipt reference, or supporting context that will help us locate the right records.
We may update this page as the service, laws, or operating practices change. When that happens, the updated version will be posted here with a revised date.
Privacy details & common questions
Use these quick answers for the public basics, then visit Security & Trust, Terms, or Contact if you need something more specific.
Yes. This page covers the public website, demo and contact requests, support conversations, and the browser-based Shemify service unless a more specific notice, contract, or in-product disclosure applies.
Depending on the workflow a business uses, a workspace can include account details, catalog data, taxes, receipts, sales history, refunds, staff access settings, reports, customer program records, reservations, time clock entries, and support logs.
No. Shemify does not use standalone customer lists, transaction histories, or business records as a product for advertisers or other businesses. Information is used to run the service and may be shared only with providers or authorities when there is a service, legal, billing, or safety reason.
Yes. Businesses can export many records for accounting or internal review and can contact Shemify for help with access, correction, export, or deletion requests. Exact handling depends on the account role, data type, and any legal retention obligations tied to the record.
Yes. Shemify may use cookies, local storage, and similar technologies to keep users signed in, remember preferences, improve reliability, measure page performance, and protect accounts. You can manage cookie choices through the cookie consent banner on our Website where available, or through your browser settings.
Email hi@shemify.com with the business or workspace name, the type of request, and any receipt number, date range, screenshots, or browser details that will help us route the request. For security issues, include the steps to reproduce the issue and the device or browser involved.